Hi, I'm caught in an age old battle between two providers;
We produce PDFs from a copier to then be sent by and EMail to a FAX provider. Recipients are getting pages which should be portrait, as landscape. In turn because the receiving FAX can't rotate it back, they lose the bottom component of the page.
Inside the produced PDF I can see the following;
/Type /Page
/Parent 3 0 R
/Rotate 270
/Resources 37 0 R
/MediaBox [ 0.000 0.000 841.680 595.080 ]
/CropBox [ 0.000 0.000 841.680 595.080 ]
/Contents [ 40 0 R ]
QUESTION IS: To me this looks like I'm getting an A4 page, landscape BUT rotated by 270 degrees which should translate to portrait. On that basis it seem that it is the email>FAX provider ignoring the /Rotate element. Is this statement correct?
The email>FAX provider says that it must be a problem on the copier because there is inconsistency as to how the PDF displays. In Acrobat it is portrait and looks fine. In Illustrator it is landscape. So, it's the copier. My explanation there is that Acrobat will probably obey the rotation because it's designed primarily for 'print views' - Illustrator isn't and therefore may display as it sees the page definition. Further, in Illustrator if you goto print preview it does rotate to portrait.
The copier manufacturer say they're observing the PDF specification fully so it can't be them and must be the FAX service. I agree with them.
Sorry for the massive post but I've tried to put as much info as I can after much delving into technologies I don't know a lot about.